Eligibility for Replacement or Refund

• A replacement or refund will only be issued if:
  • The product was damaged or spoiled upon arrival.
  • The product received was not what was ordered.
• Claims must be made within 24 hours of delivery to be considered for a replacement or refund.
• Our team will review your claim and determine if a replacement or refund is warranted.

Procedure for Claims

• Contact our customer service team at sales@rngmeatsupplier.com within 24 hours of receiving your order.
• Provide your order number, details of the product(s) in question, and any necessary documentation (e.g., photos of the damaged item).

Refund Process

• If a refund is approved, it will be processed within 2-5 business days and will be credited back to the original method of payment.
• Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.

Replacement Process

• If a replacement is approved, we will ship the replacement product to you at no additional cost. The timeframe for receiving the replacement may vary depending on product availability.

Non-Eligible Items

• Certain items are not eligible for return or refund, including but not limited to:
  • Products that have been partially consumed or used.
  • Products that have been improperly stored after delivery.
  • Live animals, after they have been delivered and accepted by the customer.

Order Cancellations

• Orders can only be cancelled before they have been processed or dispatched. To cancel an order, please contact us immediately at sales@rngmeatsupplier.com. Once an order has been processed, it cannot be cancelled or refunded.